The assessment is based on Process maturity framework (PMF), (as recommended in ITIL Service Design book).
It can also be used as a benchmarking mechanism and a boost in creating continual improvement culture for your ITSM / ITIL processes.
300 Questions allows you to conduct a Assessment of ITIL v3 Service Operation processes:Īssessment highlights areas that require particular attention and gives you idea on process maturity. This Excel spreadsheet system with approx.
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